Política de Privacidad

1. El Alcance

This policy describes the types of personal data the Company collects about individuals, and how that data is processed, shared with third parties, protected, and otherwise handled.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified directly, or indirectly through additional information we hold or have access to.

1.3 For the purposes of this Policy, "processing" refers to any activity involving the use or collection of Personal Data, including its management, organisation, and storage.

Nuestros servicios están dirigidos al público en general y no están diseñados para personas menores de 18 años. No buscamos ni recopilamos intencionalmente información de menores de edad. No permitimos conscientemente que dichas personas utilicen nuestros servicios. Si llegamos a tener conocimiento de información relacionada con menores, la eliminaremos a la mayor brevedad posible.

2. Qué Datos Personales Tenemos sobre Usted

When you access our services, channels, or website, we collect Personal Data. We may also request your Personal Data in certain circumstances.

En otros casos, recopilamos sus datos personales mediante el análisis del uso de nuestros Servicios o nuestros canales de atención, o a través de la información que recibimos de nuestros socios externos.

3. Sin obligación de divulgar información personal

You are not required to provide us with any personal data. However, choosing not to do so may prevent you from accessing the Services or using the website.

4. Qué Datos Personales Recopilamos

The information collected is non-personal and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting to a third-party online trading platform through us.

4.4 Information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Legal Basis and Grounds for Processing Personal Data

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis.

5.3 Contact us by email for more details about the processing carried out to protect legitimate interests.

5.4 Below is a list of the purposes and legal bases we may rely on in connection with the information you provide us:

6. Transferencia de Datos Personales a Terceros

La Empresa también puede compartir Datos Personales con terceros que nos prestan servicios como alojamiento y almacenamiento, información de direcciones IP y análisis de la experiencia de los usuarios.

You may also ask us to share specific Personal Data about you with third-party trading platforms. In such cases, we will share the Personal Data you provide us with those platforms. Your Personal Data will be subject to each platform's own privacy policy and may be shared with more than one trading platform.

6.3 The Company may share Personal Data with affiliated entities or business partners. This enables the Company to access the resources needed to improve and optimise the products and services provided to its clients.

Where necessary to protect the rights or assets of third parties, the Company is authorised to disclose Personal Data to regulatory, local, or other official authorities.

We may also share your Personal Data with potential investors, buyers, or creditors of the Company or any other entity within the group in connection with a transaction involving the transfer or sale of assets, or in the context of a merger, restructuring, consolidation, or insolvency proceeding affecting the Company or any other entity within the group.

7. Cookies y Servicios de Terceros

We may use third-party services — such as advertising partners or data analytics providers — on our website. These third parties may also use cookies or similar tracking technologies.

7.2 Cookies are small text files placed on your device each time you visit the website. They collect information about your preferences and browsing habits to improve your experience, save your settings, and personalise products and services relevant to you. Cookies are also used for statistical and analytical purposes.

Certain cookies used on this Website are session cookies. These are downloaded temporarily to your device and expire when you close your browser. Other cookies are persistent — they remain on your device for a period of time after you close your browser and are used to recognise you as a returning user and enable access to the Website.

7.5 Please be aware that disabling cookies may cause certain website features or functionality to behave unexpectedly, or to stop working altogether.

Online Tracking Notice: This service does not currently support Do Not Track signals.

8. Conservación de Datos Personales

The Company will retain your Personal Data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable law, regulations, policies, or orders.

We will share your information with third-party trading platforms for 12 months. If you consent, we will continue sharing your data for a further 12 months.

We periodically review the Personal Data we hold to ensure it is no longer retained beyond what is necessary.

9. Transferencias Internacionales

9.1 Your personal data may be transferred to other countries, including to third countries or international organisations. The Company takes all necessary measures to protect the personal data you provide and to ensure that data users can exercise their rights and access effective legal remedies.

9.3 The Company can provide information on the security measures it uses to protect your Personal Data when transferred to third countries or international organisations. To request this information, email: support@templavalia.com

10. Seguridad de los Datos Personales

10.1 We have implemented appropriate organisational and technical measures to protect Personal Data against accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will be kept free from errors at all times. We are not liable for any intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data, including disclosures resulting from transmission errors, unauthorised third-party access, or other causes beyond our control.

In certain circumstances, we may be legally or otherwise required to share your personal data with third parties, such as public authorities. In such cases, we have no control over how those third parties protect your personal data.

10.4 Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any Personal Data you send to us online.

11. Hipervínculos a sitios web de terceros

El sitio web puede contener enlaces a sitios web y aplicaciones de terceros. Estos sitios y aplicaciones no están bajo la supervisión de la Compañía. No somos responsables de la recopilación ni del tratamiento de Datos Personales que realicen. Esta Política no se aplica a las acciones llevadas a cabo a través de dichos sitios o aplicaciones.

When accessing any third-party websites or applications, read their privacy policies before using or interacting with their services. Exercise caution when sharing any personal data with them.

12. Modificaciones a Esta Política

This Policy may be updated at any time. Any changes will be communicated by publishing the revised Policy on our website.

12.2 When significant changes are made to this Policy, we will notify you through appropriate channels and post an announcement on our website.

Unless expressly stated otherwise, any amendments take effect upon publication of the revised Policy.

13. Sus Derechos

You have the right to request verification of the accuracy of your Personal Data, to have any errors corrected, and to request deletion of Personal Data that is no longer necessary for our purposes. You may also restrict the scope of how your personal data is processed.

If you are an EEA resident, please refer to this page. These rights apply to the personal data you provide to us. To exercise your rights, send an email to the address below.

13.3 Derechos de acceso Usted tiene derecho a verificar la exactitud de los Datos Personales que la Empresa procesa sobre usted y a acceder a ellos. La Empresa proporcionará una copia electrónica de dichos datos y podrá cobrar un cargo razonable por copias adicionales. Si lo solicita, los datos se pondrán a disposición en formato electrónico. El derecho de acceso no debe vulnerar los derechos y libertades de terceros. Si una solicitud resulta perjudicial para los derechos o libertades de otra persona, la Empresa podrá denegarla o limitarla.

13.4 Right to Rectification The Company is entitled to correct inaccurate Personal Data. You have the right to request the rectification of any incomplete Personal Data concerning you, taking into account the purpose of the processing.

13.5 Right to Erasure This right applies where: (a) the personal data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no other legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing based on our legitimate interests or those of a third party; (e) the personal data has been processed unlawfully; or (f) erasure is required to comply with a legal obligation of the company. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Restrictions on Processing If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing. Where such a restriction is requested, your Personal Data may only be retained with your consent, to establish, exercise, or defend legal rights, to protect the rights of another natural person, or where there is a significant public interest ground within the European Union or a Member State.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or on a contract to which you are a party, you have the right to receive the personal data you have provided to the Company in a structured, commonly used format. You may also request that your personal data be transferred directly to another controller, where technically feasible. Exercising your right to data portability does not affect your right to erasure. The transfer of data must not adversely affect the rights or freedoms of third parties.

13.8 Derecho a oponerse En todo momento, usted tiene derecho a oponerse a cualquier tratamiento de sus Datos Personales basado en intereses legítimos perseguidos por la Empresa o un tercero, incluida la elaboración de perfiles basada en dichos intereses. Si establecemos fundamentos legítimos convincentes para el tratamiento, solo podremos continuar si usted no puede demostrar que sus derechos, libertades o intereses prevalecen sobre los nuestros, o que el tratamiento es necesario para el ejercicio, establecimiento o defensa de derechos legales. En materia de marketing directo, usted tiene derecho en todo momento a oponerse al tratamiento de sus Datos Personales.

13.9 Right to Withdraw Consent You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out on the basis of consent prior to its withdrawal. You also have the right to lodge a complaint with the competent supervisory authority — specifically, any supervisory authority established by an EU Member State to protect individuals' fundamental rights in relation to the processing of Personal Data within the European Union. As outlined in this section 13, EU and Member State law may limit your rights with respect to your Personal Data.

We will respond to requests made under Section 13 within one month of receipt. Where necessary, this period may be extended by up to two additional months, depending on the complexity and volume of requests received. If an extension is required, we will notify you within one month of receiving your request and explain the reason for the delay.

Siempre que no contravenga las disposiciones de la sección 13 de la ley, la información solicitada en virtud de sus derechos reconocidos en dicha sección estará disponible sin coste alguno. Si la solicitud no está justificada o resulta excesiva, especialmente cuando sea reiterada, podremos cobrar un importe razonable para cubrir los gastos administrativos derivados de la entrega de la información o de la comunicación de la acción solicitada. También podemos optar por no actuar.

If there is any doubt about the identity of the person who submitted a request, we may ask the requester to provide reasonable means of identification.